To return or exchange a product please email us the order # with product name, original proof of purchase receipt and issue at customercare@fastfashionpk.com and our customer care agent will get in contact with you. Alternatively you can call us on +92 3325234579 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 14 days of receiving your order.